FAQs

Frequently Asked Questions

How do I choose the right phone model?

Select your exact phone model on the product page before adding the case to cart. If you cannot find your model, contact us on WhatsApp before ordering.

Is Cash on Delivery available?

Cash on Delivery is available where shown at checkout. Please provide a complete address and an active phone number.

When is delivery free?

Free delivery is available on orders above PKR 1,799 paid by direct bank deposit, and above PKR 2,499 using other payment options. Eligibility is shown at checkout.

How long will delivery take?

Delivery timing varies according to order value and the payment option selected. The expected timing is communicated when your order is confirmed.

Can I cancel an order?

Standard orders can be cancelled before they are confirmed by Techify. Once confirmed, processing may begin and cancellation requests may not be accepted.

Can I order a custom case?

Yes. Customised orders require 100% advance payment and can be cancelled only before they are confirmed by Techify.

Can I exchange or return an item?

Eligible return or exchange requests must be made within 7 days of delivery. Report a damaged or incorrect item within 24 hours. Customised products are not eligible for a change-of-mind return after confirmation.

How can I track my order?

Tracking details are shared after dispatch where available.

Need help before ordering?

Contact us on WhatsApp at +923322449515 before placing your order.